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Refund & Shipping Policies

Refund Policy


If you want to return your purchase, please follow these steps:

1. Write an e-mail to with object “return “ and explaining the reasons for your return.

Don’t forget to add the following informations: 
Order date 
Item name and code 
Your address 
Your mobile number

2. Prepare the parcel for pick up in the original box and tape it well, put a copy of the invoice inside the parcel .

3. Use a tracked courier of your choice and send us the tracking information.

The shipping costs and import taxes if any of the return will be paid paid the customer and not by Volantis.

VOLANTIS reserves the right to verify the integrity of the product when returned . 
In case the product has not been used and is in perfect conditions, we will reimburse the cost of the dress minus the shipping and the expenses for the return shipping. All of this if the product is returned within 15 days of receiving.


Shipping Policy

Your order will be prepared to be sent in 1-5 business days.

costs of shipping are for Italy euro 10, for Europe euro 18, everywhere  else euro 35.

All import taxes that may be incurring are not included in these shipping costs 

We will send you the tracking number when sent.

Returns are at the client expenses.